Guide to Information provided by PCT Healthcare Ltd under the model publication scheme

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Under the Freedom of Information Act 2000 all public authorities are required to have and operate a publication scheme approved by the Information Commissioner. Those providing pharmaceutical services under contract to the NHS in England, Wales and Northern Ireland are public authorities in respect of information relating to those services.

It is the intention of the Information Commissioner that all public authorities should adopt and operate the one model scheme that has been approved. This is a very general scheme based on the principal that all public authorities need to recognise the public interest in the transparency of the services provided for and paid for by the general public. It is a commitment to make information easily available to the public.

Note: The scheme is only for information held as a public authority and does not include any information that is held for other purposes or would be exempt from release.

Information available from PCT Healthcare Ltd (trading as Tims & Parker and Peak Pharmacy) under the Freedom of Information Act model publication scheme

Information covered by this scheme is only about the pharmaceutical services we provide under contract to the National Health Service.

Information to be published

How the information can be obtained

Cost

Who we are and what we do

Company or pharmacy background Online from www.pcthealthcare.com FREE
Contact details for the pharmacy

Online from www.pcthealthcare.com

Practice leaflet from the pharmacy

FREE
Details of those providing NHS funded services

Online from www.pcthealthcare.com

Practice leaflet from the pharmacy

FREE
Opening hours

Online from www.pcthealthcare.com

Practice leaflet from the pharmacy

FREE

What we spend and how we spend it

The prescription charge is set annually by the Department of Health. Some patients can get free prescriptions under certain circumstances – please ask for leaflet HC11 (also see http://www.dh.gov.uk/en/Healthcare/Medicinespharmacyandind ustry/Prescriptions/NHScosts/index.htm for current fees and further information).

Anyone who has to pay could save money with a pre-payment certificate (PPC). You can call 0845 850 0030 to buy one over the phone or to get more details (or see http://www.nhsbsa.nhs.uk/1127.aspx for more information and current prices)

The prescription charge is a tax paid directly to the NHS. It is not received by the pharmacist and does not form part of any remuneration to the pharmacy for NHS pharmaceutical services.

The NHS pays us a dispensing fee for each prescription item which we dispense. Current information on the dispensing fee which we receive can be found in the Drug Tariff, available from the Stationary Office. The Prescription Pricing Authority (www.ppa.nhs.uk) produces the Drug Tariff monthly. (See also http://www.psnc.org.uk/ ).

Some information in this class may not be released because it is confidential or commercial information or its release may be prejudicial to the conduct of the pharmacy’s affair.

FREE

What our priorities are and how we are doing

Plans for the development and provision of NHS services

Information relating to inspections carried out by the Primary Care Trust can be obtained directly from them. The contact details are on the pharmacy practice leaflet.

Some information in this class may not be released because it is confidential or commercial information or its release may be prejudicial to the conduct of the pharmacy’s affair.

Contact the Superintendent Pharmacist, 11 Manchester Road, Walkden, Manchester M28 3NS; 0161 703 3757; superoffice@pcthealthcare.com

£10 (MAX)
Audit of NHS income

Information in this class may not be released because it is confidential or commercial information or its release may be prejudicial to the conduct of the pharmacy’s affair.

Contact the Superintendent Pharmacist, 11 Manchester Road, Walkden, Manchester M28 3NS; 0161 703 3757; superoffice@pcthealthcare.com

FREE

How we make decisions

Records of decisions made in the firm affecting the provision of NHS services

Contact the Superintendent Pharmacist,
11 Manchester Road,
Walkden,
Manchester M28 3NS;
0161 703 3757; superoffice@pcthealthcare.com

Some information in this class may not be released because it is confidential or commercial information or its release may be prejudicial to the conduct of the pharmacy’s affair.

FREE

Our policies and procedures

Equality and Diversity policy

Contact the Superintendent Pharmacist,
11 Manchester Road,
Walkden,
Manchester M28 3NS;
0161 703 3757; superoffice@pcthealthcare.com

FREE
Health and safety policy

Contact the Operations Department
Peak Warehouse
Sycamore House, Smeckley Wood Close
Sheepbridge Trading Estate
Chesterfield, S41 9PZ 01246 450470

FREE
Complaints procedures (including those covering requests for information and operating the publication scheme)

PCT Healthcare Ltd (t /a Tims and Parker and Peak Pharmacy) complies with the NHS policy for complaints.

Details of how to complain are published on the Practice leaflet for the pharmacy.

The complaints policy is in line with the Pharmaceutical Services Regulations and the NHS Complaints Policy. If you cannot resolve the problem or if you prefer not to raise the complaint with the pharmacy directly you may contact the Primary Care Trust or the Superintendent Pharmacist,
11 Manchester Road,
Walkden,
Manchester M28 3NS;
0161 703 3757; superoffice@pcthealthcare.com

FREE
Records management policies (records retention, destruction and archive)

Our pharmacies comply with the NHS code of practice on confidentiality, for more details Contact the Superintendent Pharmacist,
11 Manchester Road,
Walkden,
Manchester M28 3NS;
0161 703 3757; superoffice@pcthealthcare.com

FREE
Data protection policies

We are registered under the Data Protection Act and abide by the Data Protection Act principles.

Our Registration Number: Z6273343

FREE
Policies and procedures for handling requests for information

Contact the Superintendent Pharmacist,
11 Manchester Road,
Walkden,
Manchester M28 3NS;
0161 703 3757; superoffice@pcthealthcare.com

FREE

Lists and Registers

Register of Pharmacists and Technicians www.rpsgb.org FREE

The services we offer

The services provided under contract to the NHS
  • dispensing of drugs, medicines and Drug Tariff listed appliances
  • patient medication records
  • prescription collection services
  • EPS
  • services to care homes
  • syringe and needle exchange schemes
  • minor ailments schemes
  • repeat dispensing schemes
  • PGDs
  • disposal of unwanted medicines
  • advice from the pharmacist
  • prescription collection and delivery service
  • emergency supplies
  • smoking cessation support
  • provision of emergency hormonal contraception

All services may not be available from every branch. Please consult the practice leaflet for the branch or speak to the pharmacist in charge.

FREE
Charges for services

Some services are provided free of charge, other NHS services attract a prescription charge as described earlier.

FREE
Information leaflets

A practice leaflet is available at all our pharmacies. A selection of health related leaflets are available free of charge.

We provide information for health campaigns promoted by the Primary Care Trust.

FREE

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